Terms & Conditions

Gilt Spur Concierge provides personalized planning, coordination, and logistical support across luxury travel and horse show experiences. Our services are advisory and coordinative in nature; the underlying travel, lodging, transportation, event, and equine-related services are delivered by independent third-party suppliers.

Our scope of work for each engagement is defined through your request, confirmed itineraries, written communication, and any service agreement we may issue.

Gilt Spur Concierge operates as an independent travel advisor affiliated with Fora Travel, a registered host agency. Travel bookings made through us are subject to the terms, conditions, and policies of the host agency and the underlying supplier (airline, hotel, cruise line, tour operator, resort, or transportation provider).

Quoted pricing is not guaranteed until a booking is confirmed and deposited. Fares, rates, taxes, fees, and availability are controlled by the supplier and may change at any time prior to confirmation.

Horse show concierge services may include entry submission support, stall and RV reservations, hauling coordination, lodging, ground transportation, and on-site logistics. Entry deadlines, class eligibility, membership requirements, and qualification status remain the client's responsibility.

We will use commercially reasonable efforts to submit entries and reservations accurately and on time based on the information you provide. We cannot accept responsibility for missed entries, ineligible classes, or denied reservations caused by incomplete information, late submissions to us, or actions of the show management or association.

All travel suppliers, show offices, stall coordinators, transportation providers, and other vendors are independent contractors. Gilt Spur Concierge does not own, manage, operate, or control them. We act solely as a coordinator between you and these suppliers, and are not liable for their acts, omissions, schedule changes, equipment, service quality, safety standards, or failure to perform.

Concierge fees are quoted on a per-engagement basis and are based on the scope, complexity, and duration of the services requested. Pricing is presented in writing before work begins. Travel, lodging, entries, and supplier costs are billed separately and are subject to the supplier's published rates and policies.

All fees are quoted and payable in U.S. dollars unless otherwise specified.

Most engagements require a non-refundable planning deposit at the time of booking. Supplier deposits (hotels, cruise lines, tour operators, charters, and similar) are governed by the supplier's own policies and are typically non-refundable. Specific deposit terms will be confirmed in writing for each engagement.

Concierge planning fees and deposits are non-refundable once work has commenced. Cancellation of underlying travel, lodging, transportation, or show-related bookings is governed by the policies of the individual supplier, which may include penalties up to 100% of the booking value.

We strongly recommend travel insurance to protect against unforeseen cancellations, interruptions, and medical events.

You are responsible for:

• Providing accurate, complete, and timely information for every traveler, rider, trainer, and horse.
• Reviewing all itineraries, confirmations, and entry forms promptly and notifying us of any errors before deadlines pass.
• Ensuring traveler names match government-issued identification exactly.
• Maintaining valid travel documentation (passports, visas, health documents) and equine documentation (coggins, health certificates, registration papers).
• Making timely payment of concierge fees, deposits, and supplier invoices.
• Complying with all supplier, association, and venue rules and policies.

Show entry deadlines are set by the individual show or association and are strictly enforced. To submit entries on your behalf, we require complete and accurate information no later than 72 hours prior to the published deadline unless otherwise agreed in writing. Late or incomplete submissions may result in declined entries, late fees, or ineligibility, for which Gilt Spur Concierge accepts no liability.

You are responsible for ensuring you and your traveling companions hold valid passports, visas, vaccination records, and any other documents required by your destination and the airlines or carriers involved. We can offer general guidance but do not act as an immigration, visa, or government documentation service. Denied boarding or entry resulting from inadequate documentation is the sole responsibility of the traveler.

We strongly recommend purchasing travel insurance for every trip. We can introduce you to insurance providers, but we do not underwrite insurance policies and do not guarantee any specific coverage outcome. Coverage decisions and claim determinations are made solely by the insurance provider.

To the maximum extent permitted by law, Gilt Spur Concierge's total liability for any claim arising out of or related to our services shall not exceed the planning fees paid by you to Gilt Spur Concierge for the specific engagement giving rise to the claim.

Gilt Spur Concierge shall not be liable for indirect, incidental, consequential, or punitive damages; for loss of enjoyment, profits, or expectation; or for any act or omission of any third-party supplier, vendor, show office, association, or carrier.

Gilt Spur Concierge is not liable for any failure or delay in performance caused by events outside our reasonable control, including but not limited to acts of God, severe weather, natural disasters, fire, flood, epidemics or pandemics, government action, civil unrest, labor disputes, supplier insolvency, equipment failures, equine illness or injury, show cancellations, or carrier disruptions.

All content on this website — including the Gilt Spur Concierge name, logo, wordmark, copy, photography, illustrations, and design system — is the property of Gilt Spur Concierge or its licensors and is protected by U.S. and international copyright, trademark, and intellectual property law. You may not copy, reproduce, republish, or use this content without prior written permission.

You agree to use the website lawfully and to refrain from any activity that interferes with its operation, attempts to access information you are not authorized to access, or violates the rights of others. We reserve the right to refuse service, terminate accounts, or remove content at our discretion.

These Terms & Conditions are governed by the laws of the State in which Gilt Spur Concierge is established, without regard to its conflict-of-law provisions. Any dispute shall be resolved through good-faith negotiation and, if necessary, in the state or federal courts located in that jurisdiction.

Questions regarding these Terms & Conditions may be directed to support@giltspurconcierge.com.