Privacy Policy

We collect information you provide directly to us and information generated through your interaction with our website and services.

When you submit a contact form, we collect your name, email address, phone number (if provided), and the contents of your message. This information is used solely to respond to your inquiry.

When you submit a concierge request, we collect the details you choose to share — including service type, dates, destinations, preferences, party size, budget range, and any notes relevant to the experience you would like us to coordinate.

To plan and book travel on your behalf, we may collect legal names as they appear on government identification, dates of birth, gender, passport details, frequent flyer and loyalty program numbers, seating and dietary preferences, accessibility needs, traveling companion details, and emergency contact information.

For horse show clients, we may collect rider, trainer, and exhibitor information, horse names and registration numbers, association memberships (AQHA, APHA, NSBA, NRHA and others), class entries, stall and RV requirements, hauling logistics, and show-specific documentation.

You may upload supporting documents through the client portal — passports, identification, vaccination records, coggins, registration papers, insurance documents, or other materials necessary to complete your bookings. These documents are stored securely and used only for the purposes you authorize.

Payments are processed through PCI-compliant third-party payment processors. We do not store full credit card numbers on our servers.

Our website uses cookies and similar technologies to remember your preferences, maintain your session, and understand how visitors use the site. We use privacy- respecting analytics to measure page views, traffic sources, and overall site performance. You can disable cookies through your browser, though some features of the site may not work as intended.

• To plan, coordinate, book, and confirm the services you request.
• To communicate with you about your itineraries, bookings, and account.
• To respond to inquiries and provide ongoing concierge support.
• To share necessary information with suppliers (airlines, hotels, cruise lines, show offices, transportation providers) to complete your bookings.
• To improve our services, website, and client experience.
• To comply with legal, accounting, and regulatory obligations.

Client information is stored on secure, access-controlled cloud infrastructure with encryption in transit and at rest. Access is limited to authorized Gilt Spur personnel who require the information to deliver your services.

We retain information only for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

To deliver your experience, we share relevant information with carefully selected third parties, which may include:

• Airlines, hotels, resorts, cruise lines, tour operators, and ground transportation providers.
• Horse show offices, stall coordinators, and show management.
• Travel host agencies, including Fora Travel, with whom Gilt Spur is affiliated as an independent travel advisor.
• Insurance providers, when you request a quote or purchase a policy.
• Payment processors, hosting providers, email and analytics services.

We share only the information required to complete the booking or task at hand. We do not sell your personal information.

You may, at any time:

• Request access to the personal information we hold about you.
• Request that we correct inaccurate or outdated information.
• Request deletion of your information, subject to our legal and recordkeeping obligations.
• Opt out of marketing communications at any time.
• Request a copy of the information you have provided in a portable format.

Residents of California, Colorado, Virginia, and other states with applicable privacy laws may have additional rights. To exercise any of these rights, contact us using the information below.

Our services are intended for adults. We do not knowingly collect personal information from children under 13 except when provided by a parent or guardian in connection with family travel or horse show participation.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our services after such changes constitutes acceptance of the revised policy.

Questions, requests, or concerns regarding this Privacy Policy may be directed to support@giltspurconcierge.com.